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Password/System recovery process

If you are taking over a site please follow the below procedure.

The easiest way to takeover an existing site installation is to contact the previous building manager or installer.  They can then transfer the site to you.  If you still have access to the email address used for setup, but don't have the password,  you can use the forgot my password link on the login page.  However in the event that they cannot be reached you will need to contact us and provide the below information.

 

IMPORTANT NOTES

  • Password recovery can take up to 5 - 10 working days from receipt of final information.

  • In some cases there may be fees associated with site recovery.

  • We may need written confirmation from the building owner/manager that you have been authorised to recover the password.

  • We may need written confirmation that there are no financial liabilities outstanding on the system for which the password is being reset. We may confirm this with the previous installer/maintenance contractor on our records.

  • In some cases it may not be possible to recover a system without the correct authentication.  In this event the hardware will need to be factory reset and the site re-commissioned and re-configured.

 

IPerCom recovery process

If you are unable to access the email address used for the Urmet cloud and/or don't know the installer password for the system you will need to follow these steps:

1. Insert a Micro-SD card into a MAX apartment station on the system

2. Enter the Maintenance menu

3. Select "Command" item

4. Type the 8 digit code 76911083 Click on the Tick not on Done

5. The MAX will then create an encrypted file on the Micro SD card

6. Switch-off the MAX and remove the Micro-SD card

The file will have a name similar to this: keys_001EE001DD29_2019-07-22-10-21-36.pwd

This file must be sent to Urmet technical technical@urmet.co.uk.  From this file we are able to retrieve the installer password.  If a MAX monitor is not present,please contact technical@urmet.co.uk.

IPassan (cloud) recovery process

Email Urmet technical at technical@urmet.co.uk with a picture of a controller ID located on the side of the controller.  We can then assist with identifying the system administrator and the handover process.

IPassan (standalone) recovery process

For standalone IPassan installations please follow these instructions - Rebuild a site